An available update may be required for your computer, but the update process couldn’t verify information.

An available update may be required for your computer, but the update process couldn’t verify information.

Sometimes when you setup client updates functionality in GP 10.0 and do not specify the correct information, the message above will appear upon login and the system will shutdown.

I found this question on the Dynamics Newsgroup and realized that it should be solved somewhere, the solution for this is only by going to Dynamics database, locate “SYUPDATE” table and delete the records saved there.

Hope this helps.


Mohammad R. Daoud
Software Development Manager
+962 – 79 – 999 65 85
Great Package For Business Solutions


About Mohammad R. Daoud
Mohammad R. Daoud has been working as a Microsoft Dynamics GP consultant since 2004. His career path started with version 7.5; he studied every single tip of the application technicalities and did allot of successful implementations that includes functional consultations, analysis, and custom development projects. He holds a graduate degree in Computer Science and currently he is pursuing MBA degree in Accounting. In January 2007 he was nominated to the Microsoft Most Valuable Professional (MVP) certificate and was certified in April 2008 due to his online contributions in the Dynamics Community (Dynamics GP Newsgroups, Forums, User Groups and his blog: Worth to mention that he was also listed as one of the Microsoft Dynamics Top 100 Most Influential People in 2009 by DynamicsWorld. And more... • Demonstrated Passion for MS Products through participating in beta testing for some product versions, an effective member of Microsoft Connect. • Talented in securing strong high quality relationships with premier customers, partners and sales teams passionately and profitably. • Dedicated to meeting the expectations and requirements of internal and/or external customers • Problem Solver – Uses systematic approach to uncover true problem(s) and practical solution and can marshal resources to solve problem! • Proven record of effective account management, including Account Planning, Opportunity Management, and Business Management Excellence and working as part of a larger virtual team • Successful in delivering high quality technical engagements in the enterprise Dynamics GP implementations area according to customer requirements. • Dedicated, Committed, Self Motivated, Creative and highly focused with excellent communication, Negotiation, presentation, Active Listening and Objection Handling skills. • Experienced in Profitable researches and studies including white papers and technical presentations.

6 Responses to An available update may be required for your computer, but the update process couldn’t verify information.

  1. I experienced this error when I moved the file that the update was pointing to. When I went into the SYUpdates table and corrected the UNC path, the error went away. I hope this helps.

  2. Paul says:

    It ended up being my path as well. I had renamed a folder, not realizing it wouldn’t even let me start GP after that. All of a sudden no one in the company could use GP! Thanks to you guys, I was able to fix it fast. I couldn’t find anything on CustomerSource, but found this right away. Thanks to both of you for the great help!

  3. I am glad to hear that! Thanks for your comment 🙂

  4. Anonymous says:

    Thanks for this. I restored our backups to our disaster recovery site (which is of course on a different domain). I’m floored that this update check isn’t just skipped when it’s obvious that client version matches the live version!! No wait… I’m not surprised at all : )

  5. Thanks! Saved my evening tonight…

  6. Todd says:

    I ran into this when I was cleaning up old GP 10 installation folders. When you upgrade to GP 2010, this table will still have old entries from GP 10 that need to be deleted.

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