Answers you must have before posting a question.

While reading in one of the application manuals, I found an interesting questions that we all must consider having its answers before calling the support specialist, it would be great if you could include those questions answers in your question posting to get a best reply:

 

“  Before you call support

If you are experiencing a problem when installing Microsoft Dynamics GP, have answers ready to the following questions to help your support specialist narrow down the source of the problem you’ve experiencing.

• What is the exact error message?

• When did the error first occur?

• What task were you attempting to perform at the time the error message was displayed?

• Has the task been completed successfully in the past?

• What is the name of the window you are you working in?

• What have you done so far to attempt to fix the problem?

• If you are using more than one company, does the problem occur in another company?

• Does the problem occur on another workstation?

• What versions of software are you using?

Verify the version numbers for Microsoft Dynamics GP, your Microsoft SQL Server, and Microsoft Windows®. Also note service packs for each product.

• Are you using an integrating product with Microsoft Dynamics GP?

• Does the problem occur for the sa or system administrator user?

• Does the problem occur at the database server?

• If you use Windows Server® 2003 Terminal Services or Windows Server 2008 Terminal Services, does the same issue happen at the Terminal Server?                                       

Hope that this helps.

Regards,

Mohammad R. Daoud
MVP, MCP, MCBMSP, MCTS, MCBMSS
Software Development Manager
+962 – 79 – 999 65 85
Great Package For Business Solutions
daoudm@greatpbs.com
http://www.greatpbs.com

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About Mohammad R. Daoud
Mohammad R. Daoud has been working as a Microsoft Dynamics GP consultant since 2004. His career path started with version 7.5; he studied every single tip of the application technicalities and did allot of successful implementations that includes functional consultations, analysis, and custom development projects. He holds a graduate degree in Computer Science and currently he is pursuing MBA degree in Accounting. In January 2007 he was nominated to the Microsoft Most Valuable Professional (MVP) certificate and was certified in April 2008 due to his online contributions in the Dynamics Community (Dynamics GP Newsgroups, Forums, User Groups and his blog: http://mohdaoud.blogspot.com). Worth to mention that he was also listed as one of the Microsoft Dynamics Top 100 Most Influential People in 2009 by DynamicsWorld. And more... • Demonstrated Passion for MS Products through participating in beta testing for some product versions, an effective member of Microsoft Connect. • Talented in securing strong high quality relationships with premier customers, partners and sales teams passionately and profitably. • Dedicated to meeting the expectations and requirements of internal and/or external customers • Problem Solver – Uses systematic approach to uncover true problem(s) and practical solution and can marshal resources to solve problem! • Proven record of effective account management, including Account Planning, Opportunity Management, and Business Management Excellence and working as part of a larger virtual team • Successful in delivering high quality technical engagements in the enterprise Dynamics GP implementations area according to customer requirements. • Dedicated, Committed, Self Motivated, Creative and highly focused with excellent communication, Negotiation, presentation, Active Listening and Objection Handling skills. • Experienced in Profitable researches and studies including white papers and technical presentations.

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